ZOMM® Wireless Leash™ Replacement Guarantee Policy
The purchase of a Replacement Guarantee entitles the original purchaser (customer)
to replace up to 2 (two) damaged ZOMM™ Wireless Leash devices within a 2 (two)-year
period from the original date of the device purchase.
The Replacement Guarantee does NOT cover lost or stolen devices or devices lost
due to the failure of any ZOMM accessories used with the device.
The customer is responsible for all shipping and handling costs associated with
returning a defective or damaged device to ZOMM, LLC and for shipping and handling
costs associated with receiving a replacement device from ZOMM if our lab determines
that the original device is damaged (rather than defective).
To initiate an exchange using the ZOMM Replacement Guarantee, call 1-888-821-0888
or submit a ticket at zomm.com/support to request a Return Material Authorization
(RMA) Number and return instructions.
An RMA number is required so we can track your exchange properly. We cannot exchange
units sent to us without RMA numbers. Items received without RMA numbers cannot
be returned to the sender.
The customer is responsible for shipping items to ZOMM within 14 days of RMA issuance.
Replacement Guarantee exchanges for devices bought at retail stores must include
the original purchase receipt that clearly shows the date of purchase for the device.
A ZOMM Customer Support representative will contact you to gather payment information
for the shipping and handling charges associated with the new replacement unit.
The shipping and handling costs are quoted at market shipping rates and are non-negotiable.
Method of payment for shipping and handling charges include VISA, MasterCard, Discover
Card and American Express.
Refusal to pay the shipping and handling charges will result in a cancellation of
the Replacement Guarantee agreement until all outstanding payments have been received.
Once payment for the shipping and handling charges is received, ZOMM will release
shipment of a new replacement unit to the customer.
ZOMM Replacement Guarantee Terms and Conditions:
- The Customer bears the cost of sending the defective unit(s) to ZOMM.
- The Customer is responsible for all customs charges, brokerage fees, taxes, duties,
and any other fees associated with new replacement unit shipments.
- ZOMM is not responsible for lost or damaged replacement shipments from the customer
or to the customer. Claims are to be submitted to the carrier.
- ZOMM recommends that all Replacement Guarantee Devices are tracked and insured as
part of the shipment.
- ZOMM currently ships via UPS Ground or USPS Priority Mail for all Replacement Guarantee
Devices.
- ZOMM cannot ship to P.O Box addresses for Replacement Guarantee Devices. Please
provide ZOMM with a physical address.
- ZOMM processes all Replacement Guarantee devices upon product availability.
- Devices received by ZOMM for which the Replacement Guarantee Procedure was not followed
WILL NOT be processed and will be returned to the Customer when applicable.
The policies expressed on this page are those of the manufacturer, and are subject
to change without notice.